This ebtEDGE training will be delivered in a three-part course series rolled out over three weeks leading up to the system launch. Each course builds foundational knowledge and key skills for navigating the new Agency Portal.
Course 1 will be available three weeks before launch, followed by Course 2 in week two, and Course 2 in the final week.
Instructions: Clicking on the section name will show / hide the section.
Get started with ebtEDGE, the new system replacing EPPIC for managing SNAP and cash benefits. This course covers system basics, logging in, and navigating the Agency Portal, giving you the foundation to confidently use the platform.
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Learn how to support clients using ebtEDGE by performing account searches, reviewing case details, and managing EBT cards. This course builds your confidence in navigating client tools and completing tasks like card replacements accurately and efficiently.
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Wrap up your ebtEDGE training by learning how to review client transaction history, troubleshoot common issues, and access support resources. This final course ensures you're fully prepared to assist clients with confidence at go-live.
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